Store Policies

US Shipping:

All Poly and ProWeave backdrops are printed to order and ship 1-3 business days after your order is placed.  Fabric and Floor Mats take about 7-12 business days. Please note that we are not responsible for USPS or UPS delays (we recommend planning your sessions with ample time).  See our shipping times below for this week's processing times:

Shipping Times for THIS WEEK:  If you order now, Poly and ProWeave backdrops are shipping 1-2 business days after your order is placed. 

UPS MAIL:
Poly and ProWeave Backdrops ship via 2-4 day UPS Ground within the United States.  UPS is 99% on-time with the exception of heavy storms, holidays, UPS internal delays and those who live in rural areas.  Please take that into consideration when placing your order.  Please double check your shipping address upon checkout as we are not responsible for incorrect addresses (we do not ship to PO Boxes).  Please note that we do not have control over any covid related shipping delays and cannot "speed up" their delay. If UPS damages your tube DO NOT open the tube.  Contact UPS immediately to file an insurance claim.  DO NOT have your package delivered to your place of business or an apartment lobby if you are not there to accept the package as we are not responsible for theft.  If you need to have your package delivered to a non-residential address or an address that requires a package to be left in a lobby, you will need to contact us prior to placing your order and we will invoice you for a signature required delivery.  

ALASKA/HAWAII/GUAM/PUERTO RICO/APO ADDRESSES:
We may have to invoice you additional for shipping (especially for floor mats).  Please take this into consideration.  We are happy to provide quotes.

Returns/Exchanges/Cancellations:
Since all of our backdrops are printed custom to order based on the size and art you select, all sales are final.  If you have a question please contact us before placing your order as all sales are final due to the custom nature of our products. No cancellations or exceptions. We have an automated system therefore orders cannot be cancelled once an order is placed.  We're quick!  Please triple check your order before submitting including double checking that you are happy with the backdrop image (first and last image) prior to checking out.  Coupon codes cannot be applied to mis-prints or specials. In-use images are edited by photographers and are there to give a general idea what it will look like in use.  Colors in in-use images will vary due to photographer editing and props used that we do not provide. The majority of our backdrops are custom made and hand painted designs.  This means things like brush strokes, grunge textures, etc are meant to be a part of the image as seen on the website and is part of the art. If you need to see a backdrop larger than what's shown on the website shoot us an email before placing your order at r2backdrops@gmail.com .

Backdrop Orientation:
The first number is the width and the 2nd number is the height. For example, a 72”x60” backdrop, will be 72 inches wide and 60 inches tall.  The first image in each listing shows what a 60”x60” crop will look like.  The last image in the shop listing shows what an 84”x60" crop will look like. If you have a question about what a crop will look like that is not shown on the site, email us at r2backdrops@gmail.com prior to placing an order as all sales are final. It is important to take scale and ratios of backdrops into consideration especially when ordering larger sizes (i.e 10x8 and 8x8 XL fabric and mats).  If you need help figuring out how large planks or specific areas of a backdrop will be we can help you with that, just shoot us an email.

Fabric Backdrops:
Our fabric material is outstanding and is used with our celebrity clients.  It is machine washable and meant to last a lifetime with proper care.  Pop it in the drier for 1-2 minutes to get out any folding creases. Fabric may shrink/contract a couple inches during the heating process of printing.  It will lax more over time as there is a little stretch to it. The coloring of fabrics will be slightly cooler than the displayed image on the website. Keep this in mind when ordering.

Mat Flooring:
If you order a Mat Floor along with a poly or fabric backdrop, it will ship in a different package (possibly on a different day as well).  See shipping quotes above for estimate shipping dates.  If you purchase the same floor drop as a mat floor and poly, the color and crop will absolutely not match (there will be a very drastic difference). This is because Mat Flooring is a different material and is engineered on a different printer and print using different color profile (CMYK vs RGB). This means the floor mat will usually be MUCH cooler than the image displayed online and will have more of a Gray undertone (as well as darker) compared to the stock images on the site as the mat starts as a soft gray base (compared to poly which starts off stark white). We do not carry and warm creamy mats, they will all be on the cooler side since the material is soft Grey prior to printing. Minor imperfections can happen with floor mats (smaller than the size of a quarter) and are to be expected.  All "in-use" images on the website show what the floor mat looks like in-use after being warmed up in post unless otherwise specified. It is normal for floor mats to have an odor for a few days (air it out if needed). In the event that there is a lab error or UPS damage, a replacement will be made (no refunds provided). If you are looking for the color to match the stock photo, poly will be the closest match (the mat WILL be cooler). If you are looking to purchase a "set", you will need to purchase the same material for them to look the same (same order as well since slight changes in temperature can change how they print).  When ordering XL Mats (8x8 or larger) one 8' side will be trimmed a couple inches to avoid oversized shipping.  If you do not want this to be trimmed, you must contact us prior to placing your order as shipping will be an additional $120 (yikes).

Poly/ProWeave/Fabric/Mat Flooring SETS - Important:  If you wish to purchase a set of two identical floorings you will need to place the order TOGETHER if you want them to match identically so they're printed on the same printer.  If you place separate orders they may not match as every printer is different and we have multiple printers. Sets must be the same material if you want them to match and must be purchased at the same time. Different materials will absolutely not match and cannot be returned. We do not recommend ProWeave for floor shots as it's slippery and tends not to lay as flat on uneven surfaces as hardwoods and tile.

Color:
Colors on monitors and phones all vary. Images on the websites are there to give you a general idea of what that backdrop will look like (exact shades will vary when printed compared to what's displayed on your monitor due to CMYK and RGB differences).  Meaning if you purchase a backdrop with stars and stripes, you'll receive a backdrop with stars and stripes and not a backdrop with monkeys (the shade will never match the shade displayed on your monitor exactly as all monitors are calibrated).  We do not have control over this. In-use images are provided to give you an idea of how it looks in use as well (photographer editing will always vary). Variation in color is not a flaw and is to be expected due to the difference in print vs display on screen.  For matching backdrops (two identical designs), in order for them to match they need to part of the same order to ensure they're printed on the same printer, temperature, and humidity. 

Bulk Shipping: 
If you purchase more than 7 backdrops in one order, we will need to invoice you for additional shipping (or 6 or more fabric backdrops).  To avoid this you can place multiple orders, keeping the quantity 8 or less.  This will also give you a more accurate idea of shipping costs and will prevent a delay in having to manually invoice you.  If you purchase several different materials that each need to be shipped separately we may also need to invoice you separately.

International Shipping:  Insurance is available for international packages in the event of a broken tube/package or lost package. This is an additional cost of $10 per backdrop. Please email us at r2backdrops@gmail.com if you would like to purchase insurance and we will send you an invoice. We are not responsible for damaged backdrops or broken tubes if insurance is not paid for in advance for international orders. International shipping can take up to 6 weeks if it gets held in customs for inspection.  We have no control over the custom regulations in your country and are not responsible for customs delays or any import taxes that may apply.  You'll receive an automated tracking email to track the package.  We highly recommend Fabric backdrops for our international customers.  If you would like to purchase insurance, please email us at r2backdrops@gmail.com along with your order and we'll invoice you.

 

Have a question? Contact us at r2backdrops@gmail.com

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