Store Policies

Shipping:
All Poly and ProWeave backdrops are printed to order and ship 1-3 business days after your order is placed (allow more time for mis-prints).  Wrinkle Free Fabric ships within 4-5 business days (84x60 and smaller) and Extra Large Fabric (8'x8' and larger) and Floor Mats take about 8-12 business days right now. See our shipping times below for this week's processing times:

Shipping Times for THIS WEEK:  If you order now, Poly and ProWeave backdrops are shipping 1-3 business days after your order is placed. 

Priority Mail:
Poly and ProWeave Backdrops ship via 2-3 day USPS Priority Mail within the United States.  Priority Mail is 99% on-time with the exception of heavy storms, holidays, P.0. Box addresses, and those who live in rural areas.  Please take that into consideration when placing your order.

Returns/Exchanges/Cancellations:
Since all of our backdrops are printed custom to order based on the size and art you select, all sales are final.  If you have a question please contact us before placing your order as all sales are final due to the custom nature of our products. No cancellations or exceptions. We have an automated system therefore orders cannot be cancelled once an order is placed.  We're quick!  Please triple check your order before submitting.  

Backdrop Orientation:
The first number is the width and the 2nd number is the height. For example, a 72”x60” backdrop, will be 72 inches wide and 60 inches tall.  The first image in each listing shows what a 60”x60” crop will look like.  The second image in the shop listing shows what an 84”x60" crop will look like. If you have a question about what a crop size will look like that is not shown on the site, email us at r2backdrops@gmail.com prior to placing an order as all sales are final.

Fabric Backdrops:
Fabric Backdrops that are 84x60" and smaller may shrink 3-6 inches during the printing process due to heat (the amount of shrinkage will depend on amount of color in the drop and how much heat is required to process the image). Please take this into consideration when ordering sizes online.  The fabric will relax and stretch during use which is what makes this material so incredible.

XL Fabric Backdrops:
Fabrics that are 8x8 or larger print on a different fabric material that we love.  Pop it in the drier for 1-2 minutes to get out any creases from shipment.  Pole pockets will be on the wrong side when ordering 10x8 fabric (this is not a defect) simply clamp the backdrop to the pole. The coloring of XL fabrics will always be cooler than the displayed image on the website. Keep this in mind when ordering, as the color will not match due to the cooler undertone. This more noticeable on solid colored backdrops. 

Mat Flooring:
If you order a Mat Floor along with a poly or fabric backdrop, it will ship in a different package (possibly on a different day as well).  Mat floors take 5-12 business days (see shipping quotes above for exceptions).  If you purchase the same floor drop as a mat floor and poly, the color and crop will absolutely not match (there will be a very drastic difference). This is because Mat Flooring is a different material and is engineered on a different printer and print using different color profile (CMYK vs RGB). This means the floor mat will usually be cooler than the image displayed online and will have more of a Gray undertone (as well as darker) compared to the stock images on the site as the mat starts as a soft gray base (compared to poly which starts off stark white). Minor imperfections can happen with floor mats (smaller than the size of a quarter) and are to be expected.  All "in-use" images on the website show what the floor mat looks like in-use unless otherwise specified. It is normal for floor mats to have an odor for a few days (air it out if needed). If you are looking for the color to match the stock photo, poly will be the closest match. If you are looking to purchase a "set", you will need to purchase the same material for them to look the same. 

Poly/ProWeave/Fabric/Mat Flooring SETS - Important:  If you wish to purchase a set of two identical floorings you will need to place the order TOGETHER if you want them to match identically so they're printed on the same printer.  If you place separate orders they may not match as every printer is different and we have multiple printers. Sets must be the same material if you want them to match and must be purchased at the same time. Different materials will absolutely not match and cannot be returned.

International Shipping:  Insurance is available for international packages in the event of a broken tube/package. This is an additional cost of $20 per backdrop. Please email us at r2backdrops@gmail.com if you would like to purchase insurance and we will send you an invoice. We are not responsible for broken tubes if insurance is not paid for in advance.  Floor mats and fabric backdrops do not require insurance as they are not shipped in a tube and ship easily internationally.

Have a question? Contact us at r2backdrops@gmail.com

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