Store Policies
Because every R2 Backdrop is custom printed specifically for your order, we encourage you to review the information below before placing your order. If you have any questions about sizing, materials, crops, or shipping, we're always happy to help before you purchase.
US Shipping:
All backdrops are printed to order and ship from the United States. Poly backdrops typically ship within 1–3 business days, while Fabric backdrops and Floor Mats typically ship within 5–10 business days.
Please allow plenty of time before your scheduled photography session when placing your order.
See our current processing times below:
Current Processing Times: If you order today, Poly backdrops are expected to ship within 1–3 business days.
Shipping Information:
Poly backdrops typically ship via USPS Ground. Fabric backdrops and Floor Mats typically ship via UPS, although we may use another carrier when necessary. Once your order has been shipped, delivery times and tracking updates are solely the responsibility of the carrier. We have no control over shipping delays, missed scans, weather delays, or other carrier-related issues, and we are unable to expedite, reroute, or resolve carrier delays. You will receive a tracking number and must work directly with the carrier regarding the status of your shipment. Please allow extra time when ordering, as delivery delays caused by the carrier do not qualify for cancellations, returns, or refunds.
Please verify your shipping address carefully before placing your order. We do not ship to PO Boxes and are not responsible for packages shipped to an incorrect address provided at checkout. Packages returned to us due to an incorrect address, an undeliverable business address, or failure to receive delivery will not be refunded. They will be reshipped once additional shipping charges have been paid.
If your package is being delivered to a business, apartment, office, or any location where it may be left unattended, you assume all responsibility for the delivery. We are not responsible for stolen or missing packages after they have been marked as delivered. If you require a signature upon delivery, please contact us before placing your order. We can add Signature Confirmation for an additional charge.
If your shipping tube arrives visibly damaged, do not open it. Contact the carrier immediately to begin a damage claim. Optional shipping insurance is available for purchase prior to shipment and covers lost packages and shipping damage. Without shipping insurance, we are not responsible for lost packages or damage caused during transit.
Please note that USPS occasionally experiences tracking delays where packages may not receive scans until they are out for delivery or delivered.
ALASKA/HAWAII/GUAM/PUERTO RICO/APO ADDRESSES:
We may need to invoice you for additional shipping charges, especially for Floor Mats. Please keep this in mind when placing your order. We are happy to provide a shipping quote before you purchase.
Returns/Exchanges/Cancellations:
Because every backdrop is custom printed to order in the size, material, and artwork you select, all sales are final. We do not accept returns, exchanges, cancellations, or order modifications once an order has been placed. Our production process begins immediately after your order is placed, so please review your order carefully before completing your purchase.
Before checking out, please verify your selected backdrop design, size, material, crop, and shipping address. If you have any questions, or would like to see a larger preview or a crop that is not shown on the website, please email us at r2backdrops@gmail.com before placing your order. We are happy to provide a screenshot of the exact crop upon request.
If you are new to R2 Backdrops or are unsure which material is right for you, we recommend ordering one backdrop first to determine your preferred material before placing a larger order.
Please note that in-use photographs are provided to give a general idea of how a backdrop may look during a photography session. These images have been edited by photographers and may include color adjustments, lighting changes, props, flooring, or other items that are not included with your purchase. Actual colors may vary slightly due to monitor settings and the printing process.
Many of our backdrops feature original digital artwork, hand-painted artwork, or artistic illustrations. Some designs are painterly or abstract in nature and are intended to represent an artistic scene rather than a photograph of a real setup. Visible brush strokes, painterly textures, grunge details, and other artistic elements are intentional design features and are part of the artwork. These details may become more noticeable on larger backdrop sizes and XL products.
Coupon codes may not be applied to misprints, clearance items, or other special promotions unless specifically stated.
By placing an order, you acknowledge that you have reviewed the product listing, including the preview images, selected size and crop, material, and these policies, and understand that your backdrop will be custom printed specifically for your order.
Backdrop Orientation/Crop:
The first measurement is the width and the second is the height. For example, a 72"×60" backdrop is 72 inches wide and 60 inches tall.
The first image in each listing shows what a square crop (such as 60"×60" or 10'×10') will look like. The last image shows the 84"×60" crop.
Because every backdrop design is different, all crops will vary. Scene backdrops, in particular, may have portions of the sides or top cropped depending on the size you order.
If you would like to see a crop that is not shown in the listing (or a larger image), you must email us at r2backdrops@gmail.com before placing your order. We are happy to provide a screenshot of the exact crop for your requested size. Since all backdrops are custom printed and all sales are final, we cannot make changes after an order has been placed.
If you place an order for a size or crop that is not pictured without requesting a preview, you acknowledge that crop placement is at our discretion. We will crop the design in the way that best preserves the overall composition and artistic intent of the backdrop.
Please pay close attention to the scale and aspect ratio of the backdrop you are ordering, especially for larger sizes, sweeps, XL fabrics, and floor mats (such as 10' × 8' or 8' × 8'). If you need help determining the size of elements such as wood planks, doors, arches, or other design features, just send us an email before ordering - we're happy to help.
Fabric Backdrops:
Our Premium Fabric is our signature backdrop material and is used by many professional photographers, including celebrity photographers. It is designed to last for years with proper care and is machine washable.
To remove fold lines from shipping, place the backdrop in the dryer on low heat for 1–2 minutes or allow it to hang before use. During the printing process, fabric may naturally shrink a few inches due to heat. Over time, the fabric will relax slightly, as it has a small amount of stretch. Fabric backdrops are designed to be clamped to a backdrop stand.
Pole pockets are not included unless requested before placing your order and are available for an additional $10. Pole pockets are not available on Fleece or Value Fleece backdrops.
Because fabric is a woven textile, minor variations are normal and are not considered printing defects. These may include occasional tiny white fibers that do not absorb ink, slight pilling, subtle weave variations, or roller marks on the back (non-printed) side of the fabric.
Please note that printed fabric may appear slightly cooler and darker than the images displayed on your screen. Computer monitors are backlit, while our fabric is printed on an off-white textile, so slight color differences should be expected.
We currently offer three fabric options:
• Premium Fabric – Our highest-quality material with exceptional print detail, beautiful drape, minimal wrinkling, and excellent resistance to fold creases. It has a soft, lightweight feel and photographs beautifully.
• Fleece – A thicker, economical fabric with a soft sweatshirt-like texture. Minor pilling is normal and expected. Fleece backdrops have a sewn hem after printing, which slightly reduces the finished size compared to the ordered dimensions.
• Value Fleece – Our most economical fabric option with a cut edge. It offers excellent value while maintaining vibrant print quality.
No matter which fabric you choose, each material photographs beautifully. The differences are primarily in feel, weight, texture, wrinkle resistance, and finishing.
Mat Flooring:
Floor Mats are printed using a different material, printer, and color profile than our Poly and Fabric backdrops. Because of this, they will not be an exact color match to the images shown on our website or to matching Poly or Fabric backdrops. Floor Mats are engineered on a soft gray material rather than bright white, so they typically print noticeably cooler, darker, and with more gray undertones. We do not offer warm cream-colored floor mats. If color matching is important, we recommend purchasing your backdrop and floor in the same material whenever possible. Even within the same material, slight color variations may occur between separate production runs, so matching sets should be ordered together.
If you purchase a Floor Mat with a Poly or Fabric backdrop, it will ship separately and may arrive on a different day. Please refer to the shipping information above for current production estimates.
Floor Mats feature a durable felt-like surface with a black non-slip backing and are designed for repeated use. They may be cleaned with a garden hose and water. It is normal for new mats to have a temporary odor after unpacking—simply allow the mat to air out for a few days. During shipping, some of the black backing may transfer onto the printed surface. This is normal and easily washes away with water and a small amount of dish soap.
Minor imperfections are normal and are not considered manufacturing defects. Floor Mats have unfinished edges as part of the manufacturing process.
If your Floor Mat is damaged during shipping or a manufacturing error occurs, we will gladly replace it. Refunds are not provided for these situations. International customers must purchase shipping insurance to qualify for a replacement. Please note that customs duties, taxes, and import fees cannot be refunded.
To avoid oversized freight charges, XL Floor Mats (8' × 8' and larger) are trimmed by a few inches on one 8-foot side. If you would prefer your mat not be trimmed, please contact us before placing your order. Additional oversized shipping charges (currently approximately $120) will apply.
Matching Sets (Poly, Fabric & Floor Mats) – Important
If you would like matching backdrops or backdrop/floor sets, they must be ordered at the same time and in the same material. This allows them to be produced together for the closest possible color match.
Please note that different materials (Poly, Premium Fabric, Fleece, Value Fleece, and Floor Mats) are printed using different equipment, substrates, and color profiles. As a result, they will not match exactly in color or appearance. These differences are expected and are not considered defects.
If matching is important, all items must be purchased in the same order and in the same material. Orders placed separately cannot be guaranteed to match, as they may be produced on different printers or during different production runs. Due to the custom nature of our products, variations between separate orders or different materials are not eligible for returns or exchanges.
Many customers choose to mix materials and are happy with the results, but please understand that visible color differences should be expected.
Color Accuracy:
Colors displayed on computer monitors, phones, and tablets will vary from device to device. Because digital screens are backlit and display RGB color, while our printers use CMYK inks, printed backdrops will not be an exact match to what you see on your screen. Slight differences in color, brightness, contrast, and saturation are normal and are not considered printing defects.
Please note that different materials (Poly, Premium Fabric, Fleece, Value Fleece, and Floor Mats) also reproduce color differently due to their unique textures, base materials, and printing processes. As a result, the same design may appear different when printed on different materials.
We make every effort to accurately represent our products online, but exact color matching between screens, materials, and print runs cannot be guaranteed.
Bulk Shipping:
Orders containing more than 7 Poly backdrops or 6 or more Fabric backdrops may require additional shipping charges due to package size and carrier limitations. If additional shipping is required, we will contact you before your order ships and send a separate shipping invoice.
To help avoid additional shipping charges and processing delays, we recommend placing multiple smaller orders. For the most accurate shipping rates during checkout, limit each order to no more than 7 Poly backdrops or no more than 5 Fabric backdrops.
Orders containing multiple materials or oversized items that must ship separately may also require additional shipping charges.
International Shipping:
International orders typically arrive within 5–10 business days after shipment. However, delivery may take up to 6 weeks if your package is delayed by customs. We have no control over customs processing, import regulations, or carrier transit times, and we are not responsible for customs delays, import duties, taxes, brokerage fees, or other charges imposed by your country. Because all products are custom printed to order, all sales are final and returns or refunds will not be issued due to customs or carrier delays.
Optional shipping insurance is available for international orders and must be purchased before your order ships. Insurance is $10 per backdrop and $20 per Floor Mat. If you would like to add insurance, please email us at r2backdrops@gmail.com after placing your order, and we will send you an invoice.
Without shipping insurance, we are not responsible for lost packages, damaged backdrops, broken shipping tubes, or damage that occurs during international transit. If a replacement is required due to shipping damage, customs duties, taxes, and import fees cannot be refunded.
Once your order ships, you will automatically receive a tracking number so you can monitor your shipment directly with the carrier.
For our international customers, we highly recommend our Value Fleece or Premium Fabric backdrops, as they are lightweight, durable, and generally travel better than other materials.
Have a question? Contact us at r2backdrops@gmail.com